1. General provisions
1.1 These trading rules (hereinafter – the Rules) establish the mutual rights, obligations and responsibilities of the person purchasing the goods in the euroluxrefinish.nl e-shop (hereinafter – the Buyer) and UAB Dažų ir Dangų Fabrikas (hereinafter – the Seller). By purchasing goods in the e-shop, the Buyer agrees with these Rules.
1.2 The contract of purchase and sale of goods between the Buyer and the Seller (hereinafter – the Contract) shall be deemed concluded from the moment when the Buyer, after creating a shopping cart in the e-shop, indicating the delivery address, choosing the payment method and getting acquainted with these Rules, clicks the button “Confirm the order of goods”. After the Buyer has performed the above-mentioned actions, the Seller sends a confirmation to the e-mail address specified by the Buyer that the order has been accepted and indicates the exact price of the goods.
1.3 The following persons are entitled to use the services of e-shop:
1.3.1 legally capable natural persons above 18 years old;
1.3.2 minor persons from fifteen to eighteen years old, who have the consent of their parents, adoptive parents or guardians, unless they are free to use their wages or scholarship independently;
1.3.3 legal persons;
1.3.4. authorized representatives of all the aforementioned persons.
1.4 If you want to use the e-shop services, you have to register. The registration is considered done and valid when you provide personal information electronically and move to further actions.
1.5 The personal data provided by you (name, surname, address, e-mail, phone) during registration in e-sop shall be stored and managed in compliance with the Law on Legal Protection of Personal Data of the Republic of Lithuania No. IX–1296 and in compliance with the “Privacy policy”.
1.6 The privacy policy and the general rules of use of the website are an integral part of this agreement.
2. Rights and obligations of the Buyer
2.1 The Buyer has the right to purchase the Goods in the e-shop in accordance with these Rules and the legal acts of the Republic of Lithuania.
2.2 You may choose and order any item from the goods presented in the e-shop’s catalogue.
2.3 The buyer has the right to return the ordered products in accordance with the procedure provided by the laws of the Republic of Lithuania. Returned goods must be undamaged, unused, in their original condition and with all the accessories they were sold with. Goods that do not meet the above requirements, in the case of expired goods or goods that were made according to the Buyer’s special order, are not returned.
2.4 The Buyer has the right to ask the Seller to suspend and close the account in the Seller’s online store. The request for suspending the account must be submitted by e-mail to shop@ddf.lt or upon arrival at the Seller’s office.
2.5 The buyer undertakes to pay for the ordered goods and transport services within the set deadline and to accept the incoming order at the agreed time. If the Buyer does not accept the arrived goods at the agreed time, he undertakes to cover all additional costs of the Seller that arise.
2.6 The buyer must provide correct and complete necessary information during registration, and in case of changes, update it in a timely manner. The buyer undertakes not to transfer his registration and login data to third parties. The buyer, who has lost the information described above, must immediately apply by e-mail to shop@ddf.lt to close the account and create a new one. UAB Dažų ir dangų fabrikas is not responsible for actions performed by third parties in the period between the loss of the Buyer’s data and the Seller’s notification of account suspension, all actions performed by third parties during this period are considered the Buyer’s responsibility.
2.7 All information provided in the online store (texts, photos, video material, etc.) is the Seller’s intellectual property and the Buyer is prohibited from using, copying or distributing it without the Seller’s written consent.
3. Rights and obligations of the Seller
3.1 The Seller undertakes to send the confirmation of account creation to the Buyer by e-mail specified in the Buyer’s registration form.
3.2 The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the store, but the Seller does not provide any guarantees that the electronic store will operate continuously or that data transmission will take place without interruptions and is not responsible for minor inaccuracies.
3.3 The Seller undertakes to deliver the ordered goods to the Buyer at the address specified by the Buyer within the specified period.
3.4 If the Seller cannot deliver the product(s) ordered by the Buyer due to important reasons or technical problems, the Seller undertakes to offer the Buyer an analogous product, and if the Buyer refuses to accept the analogue of the product, to return the money paid by the Buyer within 10 working days. In this case, the Seller is released from responsibility for non-delivery of the goods.
3.5 If the Buyer tries to harm the work of the electronic store and its proper operation, he does not follow the rules described in the online store. The Seller has the right to limit and/or suspend the Buyer’s ability to use the work of the electronic store and/or cancel the Buyer’s registration in the electronic store without notifying the Buyer in advance.
3.6 The Seller has the right to unilaterally change these Rules. The amended Rules enter into force from the moment of their publication in the electronic store and are valid for all sales contracts concluded after the publication of the Rules.
3.7 The seller is not responsible for any actions of third parties, when such persons, using your banking system, enter into purchase-sale contracts using e. store services.
3.8 The seller has other rights specified in the Rules and legal acts of the Republic of Lithuania.
4. Price and payments
4.1 The prices of goods indicated in the e-shop’s catalogue shall be valid only when the goods are bought in the e-shop. The prices of goods indicated in the e-shop include VAT. The delivery fee is not included. The presented photos may differ from the real products.
4.2 The Buyer undertakes to pay for the Goods within 1 (one) working day in the form offered by the Seller. If the Buyer does not pay the specified price within the set term, it is considered that the Buyer refuses to perform the contract, therefore the Seller has the right to suspend the execution of the order.
4.3 The Buyer can pay for the goods selected and ordered in the store to the Seller using electronic banking services or another method agreed with the Seller.
4.4 The Seller sends the Invoice to the Buyer by e-mail after the sale of goods.
5. Delivery of goods
5.1 The Seller undertakes to deliver the goods ordered by the Buyer, after payment, to the address specified in the Buyer’s order within 1-3 working days in the territory of Lithuania, 3-6 working days in Latvia, Estonia. If the goods need to be delivered outside of Lithuania, the delivery terms and price are agreed with the Buyer individually.
5.2 In Lithuania, goods are delivered by a courier service (except for cases where the order is picked up at the residential address Grikienių st. 16, Sudervė, Vilnius district, Lithuania.). If a purchase is made for more than €50 including VAT, the goods will be delivered free of charge, if the price is less than that indicated by the quantity and weight of the ordered goods (except for cases where the order is picked up at the address of the company’s residence). Dažų ir Dangų Fabrikas UAB has the right to change delivery conditions.
5.3 When you sign the consignment’s bill of lading, it is considered that it has been conveyed (delivered) properly.
5.4 At the time of delivery you have to check the condition of the consignment together with the courier. If the damage is noticed, you have to mark this on the bill of lading, to write the damage act in the free form and to send it to us. If you sign the bill of lading without making any comments, it is considered that the consignment has been delivered in compliance with requirements.
5.6 The price of the delivery of goods in the Republic of Lithuania is the same as indicated in the ordering system of e-shop at the time when the order is made.
5.7 UAB Dažų ir Dangų Fabrikas shall not be responsible for the loss or late delivery of the item ordered by the Customer if this was caused by the fault of the third persons or because of the circumstances beyond control of Seller , which it could not foresee at the time of the sale-purchase contract’s conclusion and which (including the consequences) could not be prevented.
5.8 Upon delivery of the goods to the address specified by the Buyer, the goods shall be deemed to have been delivered to the Buyer, regardless of whether the goods are actually accepted by the Buyer or any other person who has received the goods at the specified address. If the goods are not delivered on the planned day of delivery, the Buyer shall immediately, but not later than the next day after the planned day of delivery, inform the Seller thereof. Otherwise, the Buyer loses the right to make claims to the Seller related to non-delivery or late delivery of the Goods (products).
6. Return of the goods
6.1 If necessary, the delivered goods can be exchanged or returned in accordance with the rules of the online store and the laws of the Republic of Lithuania.
6.2 The customer has the right to refuse the goods within 14 (fourteen) days (from the day of delivery) without giving a reason, but paying the costs of delivery of the goods himself. When a defective product is returned, the Seller undertakes to accept the defective product and replace it with an analogous product. In the event that the Seller does not have an analogous product, the Customer will be refunded the money for the product and the incurred delivery and return costs. The money paid by the Customer is returned no later than within 10 working days from the day of delivery of the goods returned by the Customer to the Seller. The customer cannot return such goods, the possibility of return of which is not provided for by the legal acts of the Republic of Lithuania. Before returning the product, the Customer must contact the Seller.
6.3 The returned item must be fully assembled, the work clothes must be undamaged and unworn. The buyer is responsible for the full assembly of the product. If the product is not fully assembled, it is not accepted for return.
6.4 The goods must be returned in the packaging in which they were delivered. The package should be intact, clean, properly prepared and packed.
6.5 The Buyer can exchange and return the goods by logging in to his/her account on the Website. If the Buyer does not have an account on the Website, he/she must create one and enter the order number of the goods. After the Seller confirms the Buyer’s request for exchange of the goods, a return sticker is generated, which the Buyer no later than 14 (fourteen) days from the Seller’s confirmation of the return of the goods, together with the returned goods must deliver by registered mail to the address specified by the Seller and send the shipment code of the sent goods to the Seller’s e-mail. Or in another mutually agreed way.
6.6 The Civil Code of the Republic of Lithuania provides that the Buyer has the right to withdraw from the purchase-sale contract by notifying the Seller in writing (e-mail info or mail Grikienių g. 16, Sudervė, Vilnius district, Lithuania) within 14 (fourteen) working days from the delivery of the goods delivery days.
6.7 In order to cancel the purchase-sale agreement, you must notify the contract cancellation in writing to the contact addresses specified in point 6.6 of the Rules within the time limit specified in the Rules. You will receive a notification about the contract cancellation confirmation to the e-mail address you specified by post. If you do not receive confirmation within 24 hours, you must contact the Seller by phone. After canceling the contract, you must return the purchased Product within 3 (three) working days from the date of contract cancellation. Upon cancellation of the contract, the money paid for the Product will be returned within 10 (ten) working days from the day of return of the Product.
6.8 You cannot withdraw from the sale-purchase contract if:
6.8.1. You have damaged the item or changed its appearance substantially; the changes of package’s appearance necessary to inspect the received item shall not be regarded as essential changes of the item’s appearance.
6.8.2. You do not have the proof of the item’s purchase (purchase receipt or invoice delivered with the item).
6.8.3 If you are a legal person, except , unless the product is of poor quality.
6.9 The buyer’s claim to withdraw from the contract is not satisfied after purchasing the following goods:
6.9.1 work clothes;
6.9.2 power tools;
6.9.3 quality goods ordered according to special order, cannot be returned or exchanged. If the customer refuses to buy the ordered and delivered goods according to the special order, the money paid is non-refundable.
6.10 If the delivered product does not meet the quality requirements, the buyer applies to the general contacts of euroluxrefinish.nl.
7. Sending information
7.1 The Seller sends all notifications to the e-mail address provided in the Buyer’s registration form.
7.2 The Buyer shall send all notices and questions to the address specified in the “Contacts” section of the Seller’s e-shop.
8. Responsibility
8.1 The Buyer is responsible for the accuracy of the data provided in the registration form, assumes responsibility for the consequences and consequences of incorrect / erroneous data provided in the registration form.
8.2 Pursuant to parts 2 and 3 of Article 8 of the Law on Electronic Signature of the Republic of Lithuania, the Buyer agrees with the Seller that the confirmation of the Buyer’s actions in the e-shop with the data of connection to the e-shop has the established legal force of the electronic signature (i.e. the same legal force as the signature in written documents) as provided in part 1 Article 8 of the Law on Electronic Signature of the Republic of Lithuania. The buyer must and undertakes to keep his login details to the e-shop private and not to disclose them to third parties. All actions of the Buyer performed using the Buyer’s data are considered performed by the Buyer, and the Buyer assumes full responsibility for the actions performed and the nature of the data used.
8.3 The parties shall be liable for the violation of the purchase and sale agreement concluded in the e-shop in accordance with the procedure established by the legal acts of the Republic of Lithuania.
9. Final provisions
9.1 The law of the Republic of Lithuania applies to these Rules
9.2 All disagreements arising from and / or related to the purchase and sale agreement between the Buyer and the Seller are resolved through negotiations. If no agreement is reached, disagreements shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.